Wednesday 25 November 2015

Value for money isn’t about the cheapest or the most expensive… It’s all about satisfaction.


A friend of mine bought a new car recently and was wowed by the way she was looked after. It wasn’t a particularly expensive car, but the flowers that were sat on the passenger seat and the warmth of the process and a request that she promise to come back to the showroom in a couple of weeks time to let them know how she was getting on made a big difference. She’s already planning her next car from the same people!





And that’s what matters. It’s not the badge on the car, nor the cost, but the help and support of the people behind the brand that really mattered.





I see the same principle every day in the house moving process and given the magnified stress and emotion that accompanies the event, it becomes even more important to offer an alternative to an average service and instead offer one that really stands out. If it costs a little more or not, that will be forgotten, because ultimately it’s the people behind our name who give more than they might, in order that their clients remember their move as being a pleasure and not just a process from which the scars will heal with time.
More blogs at www.lexallan.co.uk 


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