Thursday, 20 October 2016

“We always have to be clear as to whose side we are actually on…”

The house selling process, stressful at the best of times - up there with death and divorce no less - means that you rely on your estate agent to do the right thing, steering you wisely and advising what’s best for you. So here’s the rub - in the course of discussing client’s past experiences, I often hear the phrase "we sometimes wondered whose side they were on". Heavy handed persuasion in discussing a lower asking price, accepting a lower than hoped for offer, or renegotiating price post survey can all be perceived as an agent backing the wrong side if poorly approached. It’s rare for an agent not to act in his client’s best interest and the best way forward is not always the easiest.

With more Consumer Protection Regulations affecting the house selling industry, the role of your estate agent is to offer fairness and transparency to both vendor and buyer. Proper time taken to explain not only the eventual benefits, but also the full implications of the law is not only the best option in the long run, but the only option.